Refund and returns policy

1. Digital products

After an activation key is shown, delivered, used, or activated, some products may not be returnable or refundable, depending on the product and applicable law.

2. When we can help

If an activation key is invalid or does not work because of a problem with the product sold, contact Softsouq. After we check the issue we may offer:

• Re-activation or a replacement key.
• A product replacement.
• A refund, depending on the case and the product terms.

3. Non-returnable items

Unless the product page or applicable law says otherwise, digital products may be non-refundable after:

1. The activation key is delivered.
2. The key or licence data is revealed.
3. The key is used or activated.
4. Download or use of the product has begun, where the nature of the product prevents a return.

Confirm that you have chosen the correct version, product, and licence, and that the software matches your device and operating system, before you pay.

4. Cases not covered

• Incompatibility with the customer’s device or operating system.
• Use of a non-genuine operating system where that affects activation.
• Entering the activation key incorrectly.
• Using the key on more devices than the licence allows.
• Breach of the developer’s terms.
• Modifying or tampering with the software or operating system in a way that blocks activation.

5. How to request a review

Contact Al Omdah Trading and Services at halfoky@outlook.com or +974 4476 9905, with your order number, the email used at purchase, and a description of the problem. We may ask for a screenshot or error message.