Privacy policy

1. Who we are

• Company: Al Omdah Trading and Services
• Store: Softsouq — softsouq.net
• Email: halfoky@outlook.com
• Phone: +974 4476 9905
• Address: Office No. 5, 2nd Floor, Block 6, Arkan Building, The Commercial Avenue, P.O. Box 91492, Doha, Qatar

2. Data we collect

We collect only what is needed to run the store, fulfil orders, and provide support:

• Name and email when you create an account.
• Order history, purchased products, and payment status.
• Limited technical data such as IP address for security and abuse prevention.
• Support messages you send us, including screenshots when needed.

We do not store full card numbers on our servers. Payments are processed by Tap Payments.

3. How we use data

• Creating accounts and signing in.
• Fulfilment of orders and delivery of digital products and download links.
• Payment processing through the payment provider.
• Technical support for activation or download.
• Improving the site and protecting it against fraud or intrusion.

We do not sell customer data or use it for unlawful purposes.

4. Sharing with others

We may share only what is needed with service providers acting for us, such as the payment gateway and hosting, and only to the extent required. We do not share your data with advertisers for marketing without your consent.

5. Retention and security

We keep account and order data while the account is active or as needed for accounting, law, or dispute resolution. We use reasonable technical safeguards, including encryption in transit and hashed passwords.

6. Your rights

Under the laws of the State of Qatar, you may ask to access or correct your data, or to delete your account where that does not conflict with a legal duty. Contact us using the email or phone above.

7. Law

This policy is governed by the laws of the State of Qatar. Disputes should first be resolved amicably, then through the competent authorities in Qatar.